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FF Sparks (Casual)

Haiku Tickets

My entry into the Speakeasy trouble ticket system:
Circuit shows it's up,
No packets reach the gateway.
Modem light taunts me.

Ping packets go out,
Seeking missing upstream.
Bytes into the void.

Qwest says 'up Friday!'
After dialup for three weeks?
Not holding my breath.

(Downtime haiku! I figure, whatever poor tech is stuck reading this might as well get a laugh.)

A following update by the tech...
Rachel called to report that her circuit is synced. I do not see that the network path is provisioned through the covad network, and e2e pings fail. Please check the network provisioning, and escalate with ILEC for confirmation of SOC. Thank you.
DSL is green
ILEC has until tonight
we must wait for them

updated vendor
they will try to help us soon
maybe it will work
Haiku is fun, but yours are better.

Thank You,
Speakeasy Advanced Support


*chuckle* I should get jenkitty to crosspost this to customers_suck as a good example of anti-suckage on the part of both you and the poor hapless Speakeasy techs.... Performance is king, but good humor goes a long way towards happy customers.

That's awesome...

I think that this whole DSL saga is worth a paper letter to the president's office--and make sure that Eric gets kudos not only for his assistance, but for being a good sport in the process...
Wow, friendly Tech Support. That's a big boost to Speakeasy's public image. :)
HeeHEE! Man that's too funny. So cute. :)
Man, I wish I had cool tech support like that. :)