Scarily appropriate, that one. Can I do it to Qwest technicians?
Yes, boys and girls, that's right. My two weeks of DSL outage on a SoHo small business account (I did NOT get residential DSL, because it was used for telecommuting and I wanted it classified as such) does not count as 'high priority' to Qwest, because 'high priority' is apparently reserved for outages over a month in length, according to the note the technician gave the guy at Speakeasy. This note also apparently asked that he not ask for further status updates or try to escalate the matter, and stated that he'd hear more when the technician 'had more to say.'
I am Displeased.